The rapidly evolving world of technology creates exciting opportunities for innovative solutions to solve for some of our most frustrating daily challenges in event management. At the same time, implementing and adopting new tools while working on your next big project can be overwhelming.
So where do you start?
Learning and integrating new technology is a thrilling prospect for many, but for others it can be a rather overwhelming proposition. We at Wiz-Team have been in both of their shoes knowing all too well how both exciting AND challenging it can be to implement new technology. For this reason, we work hard to get to know our clients, their needs, and their readiness to ensure we create and deliver tailormade training programmes to ease the implementation process and expedite user adoption of our event management solution – Event-Works.
Over the past couple months, we have experienced a system training “high-season” with well over 80 hours of training across both the sport and institutional sectors. Sessions ranged from small highly specialised in-person training to online organisation-wide solution familiarisation exercises, and on-site volunteer training on operational components. Our mission? To ensure Event-Works users feel empowered to not only use the system, but to configure and customise the solution to meet their own individual needs.
Valentina Rios, an Event-Works trainer at Wiz-Team shares: “We strive to create autonomy, inspire curiosity, and build confidence in our trainees. We work to achieve that through thoughtful and engaging training sessions that demonstrate the capabilities of the system but also ties it to real scenarios and practical exercises that mean something to our new and sometimes veteran users.”
As one trainee recently shared with us: “Wiz-Team’s personalized approach to familiarization and training was tailormade to what our team needed. It was an intentional and efficient time where our team was empowered to learn and ask questions, allowing us to build a firm foundation of knowledge around Event-Works for all future events.”
Though we are very pleased with the feedback we’ve been receiving, we know that solution implementation and user adoption is always a moving target complicated by elements like condensed timelines, varying levels of systems literacy, change management processes, and learning preferences. We are then always evolving and adapting how we deliver trainings to ensure we are relevant and effective for all our clients now and into the future.
Stay tuned as we explore this topic over the next few months sharing our experiences and best practices delivering this core pillar of Wiz-Team services; one that is essential to the success of our clients, our organisational mission, and the future of event technology.